← All questions
How should you set expectations for an imperfect AI?
What the research says
Telling users up front how accurate the AI is and how it can fail, and letting them tune it, made them more accepting of its mistakes. Which kind of error you tune toward (false alarms vs. misses) also changed how users felt.
So design it like this: State accuracy and typical failures plainly at first use, and pick the error type your users tolerate best.
Papers
Get one research-backed AI design insight a week.Free. Unsubscribe anytime. Or read it on Beehiiv.